Public Sector

NHS SAR Requests

Secure SAR response.
On time. Every time.

Secure SAR response.
On time. Every time.

Coordination at every stage of the SARs lifecycle through orchestration, automation, and governed AI. While maintaining human review and

staff control.

NHS information governance professional monitoring a Subject Access Request case, including evidence collection, clinical review, redaction and disclosure deadlines.

NHS information governance officer managing rising Subject Access Request volumes, case queues, outstanding information and response deadlines.

Increasing SAR Volumes

As legislation and NHS guidance continue to evolve, organisations must be prepared to manage increasing operational demand and complexity.

NHS information governance team reviewing a complex Subject Access Request involving clinical records, third-party information, safeguarding and multiple health and care systems.

More Complex Requests

Modern SARs increasingly require clinical review, serious harm assessments, third-party considerations and complex disclosure decisions.

NHS information governance officer coordinating a Subject Access Request across clinical records, GP, mental health, social care and other information sources.

Information Fragmentation

Patient information often remains distributed across clinical and administrative systems, increasing the effort required to retrieve and coordinate records.

NHS information governance team reviewing overdue Subject Access Requests, statutory deadlines and compliance risks.

Regulatory Scrutiny

Failure to meet statutory Subject Access Request obligations can result in ICO investigations, reprimands and enforcement action, placing organisations under increased regulatory scrutiny.

What Our Solution Provides

SIGNIFICANT REDUCTION IN
CYCLE TIME

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Significant Reduction in
Cycle Time

Well over 75% achievable depending on the amount of human effort removed.

REDUCTION IN
COLLATION AND BUNDLING ERRORS

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Reduction in Collation
and Bundling Errors

Fewer mistakes, less rework and higher quality redaction packs every time.

REDUCTION IN THE TIME
TAKEN TO REDACT DOCUMENTS

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Reduction in the Time
Taken to Redact Documents

AI technology can auto redact and facilitate human approval. Staff can add new redaction criteria and the model learns.

DELIVERING COMPLETE AND
COMPLIANT RESPONSES

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Delivering Complete and
Compliant Responses

All SARs resolved in statutory timeframes, improving compliance and reducing escalation risk.

£

ROI CAN BE DELIVERED
WITHIN YEAR 1 OF DEPLOYMENT

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£

ROI Can Be Delivered
Within Year 1 of Deployment

Measurable return through reduced manual effort, improved efficiency and lower operational cost.

MORE TIME FOR
SPECIALIST WORK

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More Time for
Specialist Work

Reduces administrative workload, enabling governance teams to focus on clinical judgement and complex cases.

Governed Connected Workflow

Every Subject Access Request follows a structured, governed workflow from initial receipt through to secure disclosure.

By orchestrating each stage of the process, OAS coordinates information gathering across council services, automates repetitive administrative tasks, supports staff with governed AI, and maintains complete visibility, auditability and control throughout the lifecycle of every request.

1. Request intake and Registration

Captures SARs, validates data, creates case and routes to correct workflow.

2. ID, Authority and Consent Checks

Validates identity, confirms authority to act when appropriate and records supporting evidence.

3. Scope, Risk and Complexity Assessment

Captures scope and risk, suggests risk level and manages statutory deadlines.

4. Data Gathering

Retrieves data from patient records (EPRs) and other authorised sources.

5. Record Consideration and Preperation

Unpacks attachments, de-duplicates, merges files and prepares redaction pack.

6. Clinical Review & Redaction

Serious ham test, third-party information, clinical review redaction, disclosure considerations.

7. Approval & Disclosure

Prepares response, manages secure disclosure, records delivery and updates case status.

8. Legal Services Amendment Path

Routes to Legal Services, allocates tasks and tracks

legal-dependent cases.

SAR Orchestration

The OAS orchestration layer coordinates each step of a Subject Access Request lifecycle.

It brings together people, systems, digital workers, AI and governance into a single controlled workflow, ensuring every required activity, review and approval is completed in the right order, by the right people, at the right time. From request to submission.

The result is a coordinated, transparent and governed process where nothing is overlooked, and every case progresses with confidence and is delivered on time.