Skip to main content
OAS
Public Sector
Council's SAR Requests

 Secure SAR response. 
 On time. Every time.

Secure SAR response.
On time. Every time.

Coordination at every stage of the SAR lifecycle through orchestration, automation and governed AI, while maintaining human review and staff control and supporting timely, ICO-compliant delivery.

Find Out More

The Result of Disconnected Systems Within Council SARs 

The Result of Disconnected 

Systems Within Council SARs

42,315

Data protection complaints received by the ICO in 2024/25.

ICO Action

Persistent failure to meet SAR obligations may result in formal ICO regulatory action.

30%

of complaints responded to within 90 days. Target: 80%

Up to 72,000

Complaints forecast by the ICO for 2025/26

What Our Solution Provides

Significant Reduction
in Cycle Time

Human Effort
↻ HOVER TO EXPLORE↻ TAP TO EXPLORE

Significant Reduction
in Cycle Time

Well over 75% achievable depending on the amount of human effort removed.

SAR Requests
Delivered on Time

↻ HOVER TO EXPLORE↻ TAP TO EXPLORE

SAR Requests
Delivered on Time

Fewer mistakes, less rework and higher quality redaction packs every time.

Reduction in the Time
Taken to Redact Documents

↻ HOVER TO EXPLORE↻ TAP TO EXPLORE

Reduction in the Time
Taken to Redact Documents

AI technology can auto redact and facilitate human approval. Staff can add new redaction criteria and the model learns.

Overall Reduction
in Lead Time

↻ HOVER TO EXPLORE↻ TAP TO EXPLORE

Overall Reduction
in Lead Time

All SARs resolved in statutory timeframes, improving compliance and reducing escalation risk.

£

ROI Delivered Within
Year 1 of Deployment

↻ HOVER TO EXPLORE↻ TAP TO EXPLORE
£

ROI Delivered Within
Year 1 of Deployment

Measurable return through reduced manual effort, improved efficiency and lower operational cost.

Protecting Individuals Through
Indirect Identification Redaction

↻ HOVER TO EXPLORE↻ TAP TO EXPLORE

Protecting Individuals Through
Indirect Identification Redaction

Happier residents, more productive teams and greater confidence in your processes.

Governed Connected Workflow 

Every Subject Access Request follows a structured, governed workflow from initial receipt through to secure disclosure. 


By orchestrating each stage of the process, OAS coordinates information gathering across council services, automates repetitive administrative tasks, supports staff with governed AI, and maintains complete visibility, auditability and control throughout the lifecycle of every request.

1. Request intake and logging 

Captures SARs, validates data, creates case and routes to correct workflow.

2. ID, Authority and Consent Checks

Checks ID, tracks evidence, sends reminders and prompts closure if overdue.

3. Scope, Risk and Complexity Assessment

Captures scope and risk, suggests risk level and manages statutory deadlines.

4. Data Gathering

Retrieves data from systems, issues tasks and tracks departmental completion.

1. Request intake and logging 

Captures SARs, validates data, creates case and routes to correct workflow.

2. ID, Authority and Consent Checks

Checks ID, tracks evidence, sends reminders and prompts closure if overdue.

3. Scope, Risk and Complexity Assessment

Captures scope and risk, suggests risk level and manages statutory deadlines.

4. Data Gathering

Retrieves data from systems, issues tasks and tracks departmental completion.

5. Document Collation and Bundling

Unpacks attachments, de-duplicates, merges files and prepares redaction pack.

6. Redaction and Identification-Risk Review

Applies redaction actions; AI flags identification risks and summarises content for review.

7. Sign-off and Response

Prepares response pack, produces PDF, manages delivery and updates case status.

8. Legal Services Amendment Path

Routes to Legal Services, allocates tasks and tracks legal-dependent cases.

5. Document Collation and Bundling

Unpacks attachments, de-duplicates, merges files and prepares redaction pack.

6. Redaction and Identification-Risk Review

Applies redaction actions; AI flags identification risks and summarises content for review.

7. Sign-off and Response

Prepares response pack, produces PDF, manages delivery and updates case status.

8. Legal Services Amendment Path

Routes to Legal Services, allocates tasks and tracks legal-dependent cases.

Our indirect identification redaction capability

Our indirect identification redaction capability

Direct identifiers such as names, addresses and contact details are usually obvious.

The greater risk is indirect identification — contextual clues that may appear harmless on their own, but can reveal who someone is when combined.

OAS uses governed AI to identify both direct and indirect disclosure risks, helping authorised officers review documents more quickly and consistently while retaining control of the final redaction decision.

SAR Orchestration 

The OAS orchestration layer coordinates each step of a Subject Access Request lifecycle.

It brings together people, systems, digital workers, AI and governance into a single controlled workflow, ensuring every required activity, review and approval is completed in the right order, by the right people, at the right time. From request to submission.

The result is a coordinated, transparent and governed process where nothing is overlooked, and every case progresses with confidence and is delivered on time. 

SAR Orchestration 

The OAS orchestration layer coordinates each step of a Subject Access Request lifecycle.

It brings together people, systems, digital workers, AI and governance into a single controlled workflow, ensuring every required activity, review and approval is completed in the right order, by the right people, at the right time. From request to submission.

The result is a coordinated, transparent and governed process where nothing is overlooked, and every case progresses with confidence and is delivered on time.